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RETURNS & EXCHANGES

RETURN POLICY

Thank you for shopping with SOHH. We strive for integrity with every customer.

If you are not fully satisfied with the item(s), you may return the item(s) to us within 14 days of the delivery date, for STORE CREDIT or EXCHANGE only.

To be eligible for return, your item must be in the same condition as received. Items must be returned unworn, unwashed, unaltered, free of stains, odors, and/or distinct smells, including perfume, free of make-up & deodorant stains, and in its original packaging. Original tags must be attached.

Return shipping postage is the sole responsibility of the customer, who will provide a payment method to cover the return shipping cost. Return shipping is non-refundable.

Items that are discounted may be marked FINAL SALE, in which case they are not eligible for return or exchange.

Return shipping cost are paid by SOHH only if the item received by the customer is defective, or we shipped you the incorrect item.

When returning packages back to our facility, we recommend that you send them with a tracking number. This will provide you with proof of postage in the event the package is lost.

"RETURNABLE CONDITION"

To be eligible for return, your item must be in the same condition as received. Items must be returned unworn, unwashed, unaltered, free of stains, odors, and/or distinct smells, including perfume, free of make-up & deodorant stains, and and in its original packaging. Original tags must be attached.

RETURNS

FOR STORE CREDIT

If you are returning for STORE CREDIT, please make sure to send back any item(s) within 14 days of processing your return request via the SOHH Returns Center.

To start a return -- STORE CREDIT only -- please click the SOHH Returns Center link. Enter the email used for your order and follow the instructions on the Return Center page to receive your shipping label and tracking number. (Items sent back to us without first submitting a return request will not be accepted.) 

Upon submitting your return request in our Return Center, you will receive a return authorization, shipping label and return instructions.  Please proceed with shipping the item(s) back to our facility.

Within the Return Center, you will be asked to provide a payment method to cover return shipping costs. Return shipping postage is the sole responsibility of the customer.   Return shipping is non-refundable.

Returns are refunded in the form of STORE CREDIT only, via e-gift card.  Once approved, you will receive an automated email containing your Shop.SOHH STORE CREDIT via E-Gift. Your E-Gift Card covers the purchase price of each item and tax, if applicable.  Shop.SOHH does not issue store credit for the original shipping charges.  Please allow 3-5 business days to process a return upon reaching our facility.

If for any reason the return does not meet Returnable Condition, you will be notified via email, the item will be returned to you and no credit will be given.

EXCHANGES

If you are returning for EXCHANGE, please make sure to send back any item(s) you are exchanging within 14 days of processing your return request via the SOHH Returns Center.

To start a return -- for EXCHANGE -- please click the SOHH Returns Center link. Enter the email used for your order and follow the instructions on the Return Center page to receive your shipping label and tracking number. (Items sent back to us without first submitting a return request will not be accepted.) 

Upon submitting your return request in our Return Center, you will receive a return authorization, shipping label and return instructions.  Please proceed with shipping the item(s) back to our facility.

Within the Return Center, you will be asked to provide a payment method to cover return shipping costs. Return shipping postage is the sole responsibility of the customer.   Return shipping is non-refundable.

Items sent back to us without first submitting a return request will not be accepted.  Once you receive the return authorization, shipping label, and instructions, please proceed with shipping the item(s) back to our facility. 

Once the returned item(s) is received, it will be inspected, and you will receive an automated email confirmation of your exchange request. Please allow 3-5 business days to process the exchange upon reaching our facility. If for any reason the return/exchange does not meet Returnable Condition, you will be notified via email, the item will be returned to you and no credit will be given.

Return shipping cost are paid by SOHH only if the item received by the customer is damaged, defective, or we shipped you the incorrect item.